I wish to respond to your editorial in the Sept. 13 paper. You make it sound as if the 911 operators are the problem. Not true. They can only do what the law enforcement officer tells them to do regarding towing companies.
If the officer tells them to contact "next on list," then they do that. If the officer tells them to call a specific towing company at the "owner's request," then they do that. It has always been that way, even when I worked at the old communications center in the jail and when I worked at the 911 center.
This procedure is nothing new and it is used by all the radio operators - including the State Police and Elkins Police Department. If the officers are suggesting a particular towing company (and I am not suggesting they are), then they need to be dealt with. Maybe someone (the director of the 911 center?) could check the logs for the past year or so to see if there is a pattern of misuse, and if so, report it to the Randolph County Commission for action. That report could be made available to The Inter-Mountain because it would be public knowledge.
If there isn't a pattern of misuse, then that information also needs to be reported to the Randolph County Commission and The Inter-Mountain.